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Returned Merchandise & Refund Policy Jack & Jill Kids Pty Limited has a 'No Return' policy on all of it's products whether they have been opened or not, so choose carefully. In the rare circumstance that you have received a faulty product, contact us immediately and we will replace it.
Australian Orders We ship out of our warehouse in Melbourne. If your order is placed before midday, we ship out same day. It will arrive 2-3 days later.
UK Orders We ship out of our warehouse in London. Packages are handled by Royal Mail. If your order is placed before midday, we ship out same day. It will arrive 2-3 days later.