How much is shipping? 

For US domestic orders, shipping is free for orders of $79 or more. It's a great idea for friends to combine orders and avoid shipping charges. 

 All orders are shipped via USPS Priority Mail. 

 For orders under $79, we charge a flat rate of $7.99 for shipping anywhere in the US. 

 
When will my order arrive?

US Orders: We ship out of our warehouse in Los Angeles, California. If your order is placed before midday, we usually ship out same day. It will arrive 2-3 days later. 

 Canadian Orders: We ship out of our warehouse in Los Angeles, California. If your order is placed before midday, we usually ship out same day. It will arrive 5-8 days later. 

 Other Countries: Please contact customerserviceUSA@jackandjillkids.com for an accurate delivery estimate. Generally, international orders take 7-12 days to arrive. Check the shipping calculator in the shopping cart for specific shipping costs. 

For Australian orders, we have a dedicated Australian website:

www.jackandjillkids.com/au/ 

For European orders, we have a dedicated European website in the UK:

www.jackandjillkids.co.uk 

If you feel that your order is taking longer than usual to arrive,
contact us at customerserviceUSA@jackandjillkids.com
and we'll fix it.

My order isn't quite right or something's missing....
Contact us immediately at customerserviceUSA@jackandjillkids.com
and we'll fix it up pronto.

Are Jack N' Jill products available in my country/city?
Contact us and we'll tell you where your closest retailer is.